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First class support and training from our experts

Our mnAi platform and tools are intuitive and interactive – and this, combined with the support and guidance of our dedicated team of experts, will ensure that all our clients can maximise the benefits offered by all our packages.

Support

Named, personal support provided to every client to maximise your mnAi experience

Training

Personalised training for all account holders with expert dedicated trainers

Ongoing

Proactive technical support, account management and new product releases

Support

Our mnAi platform and tools are intuitive and interactive – and this, combined with the support and guidance of our dedicated team of experts, will ensure that all our clients can maximise the benefits offered by all our packages. Explore some of the ways mnAi can make your research fun and produce results that are engaging as well as comprehensive.

What training is provided to your clients?

For platform users, every client is offered bespoke training at an individual or group level to ensure comfort and familiarity with the tools and functionality provided. Administrators and users also have the option to undertake mnAi’s bespoke business intelligence certification should they wish to become mnAi certified.

Do you offer training to new users even after we take licences?

Yes. Whilst you can add new users automatically to the platform, if you feel that they would benefit from training, we would be happy to train them in the same way as their new colleagues.

How often do you release new updates?

We typically release upgrades to the platform every four to six weeks. Each release is notified in advance and will have full release notes to accompany the update.

Do you offer training on new releases?

Absolutely. In addition to the release notes that accompany the update, our client success team will reach out to discuss any training needs you may have.

What happens if I want to upgrade my package?

If you would like to take advantage of additional data sets or new features as they are released, our client success team will guide you through the short and simple process to do so.

See how mnAi’s data can help you with a 30-minute platform walkthrough

Receive a personalised 30-minute demo of the mnAi platform by filling out our form, alternatively give us a call on 020 3151 6624 or message the team at sales@mnai.tech